Customer Support

Part-Time & Remote
$20/hour
Position starts ASAP!

We are looking for someone who takes initiative, loves people, truly believes in our mission, and is pretty-dang positive!  This person is a cheerleader for teachers and loves to get the party started!

The perfect person for our team is a problem-solver, self-starter, is super organized and ensures that deadlines are met!

This person is eager to support teachers in our business rather than growing their own business!  They are really looking to have a BIG impact in education rather than simply taking a job to make extra income.

This position is ideal for someone who is looking for flexibility but has uninterrupted time in their day to complete tasks for Easy Teaching Tools.

More specifically, we are looking to bring on someone who can be fully-present to be checking the inbox (we had 643 emails during last summer's launch)!

Our platform’s goal is to support teachers in achieving a healthy work-life balance, and that includes any prospective teammates. Please check in with yourself to ensure this is a season where you are able to take on additional responsibilities before applying. This will not be your only opportunity to join Easy Teaching Tools.

JOB DESCRIPTION

For this 6-week project, we are looking for someone who can dedicate to the inbox:

• at least 1 hour per day M-F until June 28th, 2024

• Starting June 29th, 2024, 2-3 hours every morning until July 7th, depending on the volume of emails.  Ideally, we'd love for you to be in the inbox before, during, and after our webinars on July 1st, 2nd, and 3rd.
• at least 1 hour per day M-F until from July 8th-July 31st depending on the volume of emails
  

   YOU'LL BE RESPONSIBLE FOR:

•  helping teachers change their webinar dates

• answer questions within 24 hours, sometimes sooner for time-sensitive questions

• help process cancellations

• keeping the inbox organized

• communicating with the team about customer issues via Slack

   ⭐️ If this is a good fit after the 6 weeks together, we'd love to offer you to join our team and take over customer support.⭐️

EXPERIENCE

• K-5 teaching experience is a plus

SKILLS

• SUPER detail oriented and meticulous
• Is compassionate and has patience
• Organized, efficient, and self-starting
• Honest and in integrity (Owns up to mistakes and does what they say they are going to do)
• Great at setting and meeting deadlines
• Loves people
• Communicates clearly and effectively
• Open to feedback and willing to give feedback in order to grow and help others grow
• Is an A+ player in all areas
• Can manage and dedicate uninterrupted time to Easy Teaching Tools

WHO THIS ISN'T FOR

This isn't for someone who doesn't have uninterrupted time to dedicate to our inbox. 

Our team is made up of amazing people who truly want to support and serve teachers.